Terms and Conditions

Mate (hereafter referred to as “Mate”, “Mate.ae", “us”, “we” or “our”) is an online platform to connect people seeking shared flats or flatmates, each user lists his posts such as profile or room and ads all the related information for public. Anyone who is willing to use Mate.ae must register an account and accept our terms and conditions, by agreeing to these terms you are legally bound to all the terms listed in this article in addition you agree to our privacy policy rules. You also understand that we may change the terms from time to time and that these changes can become effective immediately. When we notify our users (“Pet Sitters”, “Pet Owners” and anyone else using Mate.ae), their continued access and use of Mate.ae means they are accepting the new terms. Mate.ae is intended to be used solely by persons who are 18 years of age or older, by accessing or using any of Mate services you agree that you are 18 years old or older, if you are under 18 years old then you are prohibited from using this platform.


For users to start utilizing Mate services they need to be registered, if you decide to use the service and register you agree that you provide accurate and up-to-date information about yourself, your name, address, age and you cannot create more than one account with conflicting information. We keep your credentials (username and password) encrypted and safe in our database. We will not share your username and password to any third-party entity. In case you suspect that someone else is using your account you will inform us immediately.

Cancellation/Refund Policy

All Post upgrades or purchases are not refundable, before upgrading any post to paid make sure to check if the free basic account addresses your needs.


Mate has the right under this agreement to limit, suspend or withdraw all your access to Mate if deemed necassary to protect Mate or it's users from any suspicious activity.

Liability and Release:

You agree that by using Mate or any of its services or related services, directly or indirectly release us from any physical or non-physical damage, whether it happened during the booking dates or outside booking dates.


By accessing and using Mate.ae, you acknowledge and confirm that you are at least 18 years of age


We require users who are willing to use our services to upload some information about themselves, their pets, their homes such as images, text descriptions, reviews, opinions, about you or something else that we deem necessary to ensure we are aware of all the needed details to help facilitate the best possible services for our users. By accepting this article you permit Mate and/or any of our affiliate partners or third party providers to use, distribute, sublicense or modify this content at Mate own discretion, by accepting this you are allowing this content to be publicly shared, displayed, posted, downloaded, reproduced, printed or copied without your permission, any information or data added to Mate platform belongs to Mate and can be shared on third party sites such as social media or otherwise unless strictly specified by us, such as the combination of your username and password. You grant Mate a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use any information, material, personal or non-personal that was submitted by any means to Mate to use for operating, promoting the site, sharing this information with third party entity or otherwise without your consent.

Privacy Policy:

Mate takes the privacy of its users seriously, make sure to read all the details in Privacy Policy.


You agree to release Mate and its affiliates, officers, employees, agents, suppliers and partners from any claims, demands, actions, proceedings, damages, costs, expenses of any type directly or indirectly whether affected you or someone you know.

Intellectual Property and copyrights:

Mate provided materials, including but not limited to content such as text, review, feedback, description or software, apps, website, documents, products, logos, graphics, images and services are protected by copyright and trademark laws. None of the materials listed here can be modified or used without official express written permission from Mate FZE or any of its affiliate third party licensed partners. You also agree that your feedback or enhancement suggestions regarding any of Mate Services can be used without any obligation of compensation. Mate owns all rights in and to its trademarks, brand, logos, images and any other service related to us. This also can be a form of goods, toys, business cards, store or anything else that we use as a marketing tool or consumer goods.

Updated 27 Oct 2018